The battery life has shortened.

A battery's lifetime is limited. After hundreds of charging cycles there will be a decrease in performance. This is the case with any battery, though we tried to prolong battery life as much as possible with the help of a sophisticated battery management. We do offer a service for a reasonable price. It includes the replacement of the battery and exchange of all wear and tear components like seals and screens.

If you are interested in having your unit serviced, please initiate an RMA by registering your device for repair with us.

My MIGHTY MEDIC does not produce any vapor.

Please make sure to free your Cooling Unit and Filling Chamber from any resin by cleaning it as described in the Instructions for Use. If the Cooling Unit is clean and the issue persists, please remove the Cooling Unit from the base and press a finger on the hole where the air flows through, it should be sealed. Please inhale through the Mouthpiece. If you feel an airstream, the Cooling unit might be leaking and you will need a replacement.

If the Cooling Unit is just fine, please initiate an RMA by registering your device for repair with us.

My issue is not listed.

Please initiate an RMA by registering your device for repair with us.